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Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions. Despite completing the required bets, his winnings were confiscated without a clear explanation. Browse all bonuses offered by Joy Casino, including their no deposit bonus offers and first deposit welcome bonuses. The minimum withdrawal amount is usually $20, while the maximum limit varies depending on the player’s VIP status and the payment method used.
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The casino never updated the player on the case and it remained unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average. The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings.